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How to Customize?

Zootility Customization


Thank you for your interest in our customized products! Here is how the process works.


Step 1: The Product

Please provide us with the name of the product that you would like customized.


Don’t know what you’d like customized? That’s great! We have many options available and the possibilities are endless.


Logos, Art, customized bottle openers


Please reach out with any questions or concerns (info@zootility.com). We’re here to help!


Step 2: The Raw Image

Please send us the image that you would like added to the product or the shape you would like made into a bottle opener. This image MUST be an editable PDF or AI file. If the file does not meet our designers’ needs, we will let you know and can provide the option of adding an additional setup fee to accommodate.


Step 3: The Digital Mockup

Within 5 business days (but almost always sooner), we’ll provide you with a digital mock-up of what your product will look like.


Don’t like what you see? No problem! We’re here to make your customized product look how you’d like it to. We allow two rounds of feedback without any kind of fees. Please be as specific as you can with your feedback and our designers will make it happen!


Step 4: Confirmation

Once we get the green light from you, we will need to add you into our system to place the official order. All we need is your shipping/billing address(es) and a good credit card to put on file. We charge your card half of the total amount of the order up front and the other half when your order ships.


Step 5: Manufacturing

This is when the magic happens. Once we receive half of the total payment, our team will put our lasers to work and create your products. Our typical lead team is about 2 weeks, but this can sometimes be longer or shorter depending on the quantity ordered or the time of year. Please reach out if you have any questions regarding lead times and we can give you a better idea of what to expect.


Step 6: Shipping

Once your order is complete, we charge the second half of your order to your credit card, ship your order via UPS and send you the tracking information. If you’d like your order shipped with a different carrier, please let us know.




FAQ


Q: What fees apply if I place a reorder later?

A: None! If you are ordering the same product with the same etching, there are no additional costs for you down the road.


Q: Can I customize packaging?

A: Yes and no. We cannot customize our basic blister packaging without a high minimum order. However, we do have customizable wooden packaging options for many of our products. Please consult with an account manager (info@zootility.com) for more information.


Q: How does pricing work?

A: Typically, there is a one-time $50 setup cost for laser etching and a one-time $100 setup cost for custom cutting (pendants, bottle openers, etc.). See the Custom Product Cost sheet for more information on costs and minimums, or please reach out to info@zootility.com if you have any questions.


Q: Why are your products more expensive than others that I have seen?

A: We are a small company based in Portland, Maine. We design, manufacture, and source our goods in the United States vs. many other manufacturers. In order to provide our employees with a liveable wage, our products have a slightly higher price point than some others on the market. We believe that the quality and care that goes into our products justifies the cost and we know that you will, too!


Q: Which products can you customize?

A: Almost anything! PocketMonkeys and wallet bottle opener cards are the most popular. Other commonly customized products include coasters, pendants, and bartools.